Complaints Procedure

Internal Complaint Procedure

We value our clients, and we hope that they will form long-term relationships with us.

If a complaint is received, we regard it as valuable feedback that will assist us to improve our services.

If you have a complaint you are entitled to expect that it will be handled professionally and with courtesy.

A complaint should be sent to us at:

Lawyers Conveyancing
(Attn: Legal Practitioner Director)
Suite 6, 3-5 Hewish Road
Croydon 3136

We will make every effort to investigate your complaint, and to resolve it to your satisfaction.

External Complaints Procedure

You are also entitled to lodge a complaint to the Professional Standards Department of the Law Institute of Victoria by writing to:

General Manager
Professional Standards
Victorian Lawyers RPA Ltd
470 Bourke Street
Melbourne 3000

You can also contact the Legal Services Commissioner by writing to:

Legal Services Commissioner
Level 9, 330 Collins Street
Melbourne 3000

If your complaint relates to a privacy issue, you can write to:

Office of the Federal Privacy Commissioner
Level 8, Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000

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